Feedback Comments


Todd, Thanks for your assistance. You made this purchase so very easy. Great customer service. Best regards,


Just wanted to thank you for your support and assistance with our walk in cooler. We have installed and are enjoying using it every day. This cooler is exactly what we needed at this time in the growth of the farm. Please also pass my thanks on to the team at Kolpak, their response to our problem with the door was prompt and generous. Thanks again I will look forward to working with you in the future.

Mike H.

Thank you Todd for your help yesterday with this purchase. You were patient , easy to talk with, and answered all of my questions.

Casey F., Asset Group Associate

Just a quick note of thanks for helping in such an emergency today! Sorry for all the crazy questions, I really appreciate your prompt response to everything and that is why we always come to you guys first for all of our items!!

LS, Bradenton Beach, FL

Thank you guys immensely for making it so easy to do business. I am very pleased with the level of customer service and will likely have many more orders coming soon.

SD, New Virginia IA

I wanted to thank you for the hiring of Leticia. She was so helpful in resolving my issue with my last order. She was very professional and kept me in the loop during the whole process. I just wanted you to know how much I appreciated her work ethic. Thank you.


Thanks so much. I appreciate the service after the sale you have given. Count me in for a positive experience with CKitchen!

Charles, Evangelistic Center Church

Thank you so much for the awesome service, received the cooler today. Best Regards,

Mark H., Padre Island Brewing Co

Hi Todd:
Thank You for helping us get a good product and price. Hope to do more business with you in the future.

A.G., NM

Hi Todd:
I want to thank you for your time and support and for bringing in my equipment so quickly. I am honored to have worked with you and I look forward to a long lasting Business relation Have a great weekend, you definitely made my day since I have my cake display, thanks alot

Sherry H., CA

Hi Mike:
I just want you to know that Jenifer did a really good job taking me through the decision making process with purchasing a 24" x 24" utility sink. When she didn't know the answers to my questions she called in an expert that did. Our conversation ended with my order. Rare to find a quality sales rep like Jen from an internet lead. I can only wish that there are more like her. Really nice job!!

Jon N., MN

Hello, Sharon.
Just a note to say Thanks.
In this wild wild world things happen beyond our control.
Even though I did not get the unit that I had wished for, your service and professionalism was excellent and you went pass the line of duty to take care of your customer.
Thank you. And have a good weekend.

R.S., NM

Hi, Scott.
Thanks for your help with my purchase.
The information you provided, and the time you put into researching my questions, was extremely valuable and I truly appreciate it.
I look forward to working with you again when I need additional equipment.
Thank you!!

G.W., WA

I just wanted to let you know that our new Hatco toaster arrived on Friday afternoon as you promised.
I can't tell you how grateful all the cooks and I are to have it just before our busiest time of the week.
You are a lifesaver! You (unlike your competitor) understand the meaning of outstanding customer service.
Thanks from myself and the entire staff at C*****. You've just made me a dedicated C-Kitchen customer for life.

G.C., NY

Just wanted to drop you a line and thank you for making sure my order was processed and shipped on time! The coolers are installed and working fantastic!
Thanks again, you are an asset to your company! Have a great weekend!

C.A., NJ

Dear Todd,
I want to tell you that the counters were a great success. They were a perfect fit and all went very well. Amazingly packaged during shipping and easy installation. We are very happy with the kitchen. I have sent you some photos of the kitchen: IMAGE 1, IMAGE 2, IMAGE 3. What is not seen is an extension to the kitchen we added for serving.
Thanks again and I hope to call upon you again for future work.
God bless you,

S.S., NY

Dear Todd,
The Robot Coupe R100 Plus, which you helped me sort out, arrived safely yesterday and I am most impressed with your prompt service and low prices. I will certainly look first at cKitchen/ E. Friedman Associates when I need some more kitchen equipment.

T.J..B., MA

Hello Paul!
This past Spring we purchased a 50lb Hoshizaki Ice Maker for our home. The shipping was perfect. The installation was easy. The include filter works wonderfully. The ice is beautiful. We love love love this machine. The top hat design of the cubes is genius.
Thank you so much for your help and patients in dealing with my eccentricities. This one is a winner.

R.V., IN

Thank you very much for your quick action for replacing the damaged unit. You are the best.

K.B., NJ

Thank you so much for your help and not turning a cold shoulder. That is the kind of customer service that has been lost in the United States. You have a customer for life and great word of mouth advertising. Thanks again!

J.G., FL

Thank you for your excellent customer service.

B.T., NY

All of you should be proud of your efforts to get the job done right. It’s very refreshing to see such competence out there. In a past life I did much of this stuff and fully appreciate the work it takes to get it right.

Congratulations on a job well done.

W.G., MD
On behalf of the Hole In One Group, I would like to express my sincere appreciation for your expedience and attention to details to our order. It was a wonderful Memorial Day weekend, and thanks to you two, all went well in the kitchen.

It has been my pleasure working with you.

K.T., MA

Todd, thanks again for all the thought and effort you have put into this project to make it a success! We will continue to talk about the additional equipment items I need to complete the bar.

Sandy, thanks for encouraging Perlick to expedite this order. Also please pass it along to the powers to be that Todd Dougherty is a tremendous asset to E. Friedman Associates, Inc. . Todd was so helpful and responsive that I made the decision to cancel further discussions with ..... and not even entertain a second quote.

THANK YOU for your exceptional advice, apparent care, and follow-up. I am very satisfied at this point in time. I won't know for certain if "everything" is 100% until my electrician wires the oven up...but for now, everything went extremely well. Your company certainly followed through from the order through the satisfaction process and I have my primary oven ahead of deadline...go figure, huh?

I will be considering your company for future new product orders. Again...thank you so very much. Take care.

M.T., MI
thank you very much for all your help. received ovens yesterday they look great. I will be buying other products from you again later. Its good to find an org. that cares.
thanks again

Thanks Jen, Please go ahead with the revised order for the 2 door PR48-1AS Beverage Air cooler. Your stellar customer service is much appreciated.
When you have time please send me your manager's contact information so I can let her know how well you are doing your job!

K. R., MN
The fridge came Monday, as promised, with a brand new driver who did a good job. I had two young guys here to help, and they got it off the truck with no problem. We will plug it in tomorrow morning and let it get to the right temperature before we load it. If it works like it is supposed to, I will be a happy camper. I appreciate you keeping in contact with me and following through with this until the end. You will be the first person I call the next time I need equipment.

D. P., MI
Hi Scott
Just wanted to take a second and thank you for your services, I have done business with many people but must admit you are right up there with the professionals in your line of work. The service from & you was amazing. I was a little leery at first but not anymore, thank you again. We will be making another order soon.

Thank you again

D. P.
I wanted to personally let you know how impressed I was with your professionalism and promptness in taking care of my order and the issues related to my recent order. As of this date the unit is installed and is functioning well. I think you all did a wonderful job and will recommend your store and outfit to everyone I know as well as use your outfit should the need arise for further equipment.

Thank you so much in caring.
Hey Scott. Got the steam table today at 2 pm. Thank you for the super effort. I am impressed, but not surprised. After all, you are a Groves. Thanks again. -Jon G.
I really appreciate your help with our return transaction. If there is any customer satisfaction survey I can fill out to let you know how pleased I am with your customer service, I would be happy to fill it out. Yours has been the nicest customer service I have ever received for online commerce.

Best Regards,
BT, Portland Oregon
Thank you for your quick response! When you immediately returned my first call...I was blown away!! Your service is outstanding compared to the number of "other" sales consultants which I've dealt with and have had to keep calling back (avg. 3x) before I get any kind of response. And this is the truth!!!

Well that being said....

Mahalo Nui Loa (thank you very much)
The sink arrived today. Thanks for your help and the great service!!
Thanks again for your services. It has been an excellent experience doing business with you. I will definitely utilize your services in the future.
Thank you for your quick response and for your time and willingness to help with this sale. I look forward to more business with you in the future.
Thank you so much for your help with our order and the free lift-gate delivery. That will be a HUGE help. I look forward to receiving our new cooler. Thanks again.
We all love the ice machine. They cannot believe how quick it makes ice. Thanks again for your help.
Just to let you know we received our ice maker Friday morning. FedEx called me on Thursday and said they would deliver it early Friday morning. Just wanted to thank you for your excellent service. Look forward to doing more business with you in the future.
The machine arrived yesterday about this was quick... We haven't set it up yet...but was sweet...
Received ice machine quickly! Would definitely buy from E. Friedman again!
Very happy. Super fast shipping, product as expected. Friendly and professional customer support. A+++.
Great Response and ship time... No problem even when my CC CO. sent fraud protection out. Received in a very timely manner... Hope to do business again Follows up on lowest price guarantee!
Excellent correspondence, great price, fast shipping
Excellent transaction. There was a minor problem with delivery, but it was no fault of the seller.
very good transaction no problem quick on the shipping.
Very good process, prices, customer service, shipping. All went very well... Thanks!
Had no problems with this order. Received the mdse quickly and in perfect condition. Would order from this seller again.
I really appreciated that you went the extra mile. Answering all my questions in detail, processing the order all the way through receipt of the unit.
I felt like my questions really mattered, It wasn't just about making the sale. She wanted to be sure I got exactly what I was looking for
Great all around experience. Purchased everything I needed from one source. Opened a new restaurant & got everything I needed under one roof. Small wares all through my walk in refrigerator. Salesperson was very knowledgeable & friendly
Quick delivery, as promised! I will recommend them to friends.
Found a price on a large piece of equipment that appeared cheaper on the web, when I asked if they could beat it, the reply was No problem!! Awesome.
A customer service representative got back to me quickly when I needed tracking information for my shipment. Smooth transaction!
Sales representatives were informative and helped me choose the best product for my business.
Thanks for the great service! My ice maker arrived just in the time and it works great!! I can't believe you guys ship freight free to Alaska. You could sell ice makers to Eskimos!
I appreciate the attention to detail in my order. I would have overlooked the fact that my sink did not come with faucets or drains. (Who knew??:) I appreciate your sales staff for letting me know that it would be an additional charge. not only offers a great selection, but awesome pricing as well. I saved over 200.00 on my icemaker as compared to, and the sales staff was courteous and professional.
I would recommend to anyone. I have placed multiple orders with your company and have found Todd to be one of the best sales consultants out there. He knows my business and treats it as his own, and he always offers great service, and he even recognized my phone number when I call now!
I love the CKitchen web site. It's pretty cool!