Fraud Prevention

Job Description

CKitchen is seeking analytical, determined, and diplomatic individuals to join our team as Fraud Prevention Specialists in our Order Optimization Department. This critical role requires an investigative eye, the ability to collect information, and logical problem-solving skills to prevent fraudulent activities and serve the purchasing needs of foodservice professionals worldwide.

As a Fraud Prevention Specialist at CKitchen, you will:

• Analyze incoming orders to identify trends and prevent fraudulent attempts
• Communicate empathetically with cardholders to verify order authenticity
• Make informed decisions about the validity of orders
• Regularly measure, track, and report on fraudulent attempts and chargebacks
• Collaborate with other Fraud Prevention Specialists to recognize patterns and update systems accordingly
• Evaluate current processes and suggest improvements to enhance efficiency, reduce loss, and improve the customer experience.

We are looking for motivated candidates who:

• Can advocate for a position and influence others' opinions
• Pay attention to small details
• Take ownership of their decisions and use data to support them
• Communicate effectively to a diverse audience
• Prioritize and manage multiple responsibilities effectively
• Balance desired business and customer outcomes
• Thrive in a fast-paced, changing environment
• Have a strong background in Excel and are computer literate

In addition to competitive compensation, we offer a comprehensive benefits package, including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, work-from-home opportunities.

If you are up for the challenge and have the ambition to succeed in a fast-paced, growing industry, we invite you to apply for the Fraud Prevention Specialist position at CKitchen. We require candidates to have access to a reliable and secure high-speed internet connection, a home office space that is noise- and distraction-free, and the desire and ability to work and communicate with other team members via chat, webcam, etc.