Frequently Asked Questions

Any order you place on CKitchen will be transported by a commercial carrier to its intended location. We do not allow customers to pick up orders from warehouses or the locations of our vendors for logistical, safety, and/or security reasons.

Yes, your carrier's account number must be entered once the order is placed.

Requesting a Call Ahead allows you to set up a delivery appointment by having the carrier call you roughly 24 hours before the anticipated arrival of your product. Fees can apply. The transit time for your order may increase by one day if you do choose this option. The normal delivery window is 4 hours; however, depending on the carrier and shipment location, this may fluctuate.

For deliveries to residential and companies with specific hours, you can opt for "Call Before Delivery". Fees can apply.

If a delivery appointment is scheduled with the carrier, and you're unable to accept delivery, you will be liable for any re-delivery fees. In case you opt for a time-sensitive delivery or want to shorten the standard 4-hour timeframe, there will be extra charges.

Please be aware that we cannot divide an order to ship to several addresses. However, you can place multiple orders, each shipping to its own location.

You will require a liftgate and must choose this option at the time of purchase if you don't have access to a forklift or elevated loading dock to unload your items of purchase from the delivery truck. The cost of the liftgate is included in the "Common Carrier w/ Liftgate" option. If a liftgate needs to be added after an order has been delivered, a higher fee might be charged. A re-delivery cost may be charged in addition to the liftgate fee if delivery cannot be completed because a liftgate was not chosen at checkout. In certain cases, to save further carrier expenses, we will email you about the applicable fees and, if necessary, the card on file will be charged.

A truck-level loading dock will be necessary if an item is too big or heavy to fit via a lift gate, such as a large outdoor display merchandiser or walk-in freezers. You can get in touch with our Customer Service Team if you require assistance or have any further queries.

We can ship to freight forwarders situated in the United States, but you must open an account with the freight forwarder before placing the order. Separate from our shipping and handling fees, freight forwarders will charge extra for their services. We are unable to load customer containers straight out of our warehouse sites. The prices listed on our website are all in US dollars. You can provide us with a carrier account number for ground shipping. Custom's fees are the customers responsibilities.

We can ship to freight forwarders situated in the United States, but you must open an account with the freight forwarder before placing the order. Separate from our shipping and handling fees, freight forwarders will charge extra for their services. We are unable to load customer containers straight out of our warehouse sites. The prices listed on our website are all in US dollars. You can provide us with a carrier account number for ground shipping. Custom's fees are the customers responsibilities.

Before we collect payment from you, we will confirm with manufacturer if there are any additional shipping charges. If there are, we will notify you of the amount and ask you for approval prior to processing your order. Limited access fees may apply to schools, churches, construction sites, correctional facilities, please contact us for further information.

Currently, we cannot ship to PO, APO/FPO, or Viabox boxes. A street address is required to complete the delivery of your order. The shipping company will either perform final delivery at the nearest shipping terminal or return the item to us if they consider your address to be unreachable for delivery. Fees will apply.

If such a situation does occur, finding your shipments is our priority, and we will work with the carrier to do so. Please contact us immediately if your order has been marked as delivered despite not arriving. We will locate your shipment as soon as we are informed and given the proper instructions. Please note that traces with ground carriers may take 1-3 business days and dock checks with the carrier may take 3-5 business days to complete. If your package is found, delivery to your location will resume.

If any part of your order is missing, you must sign indicating shortage and must contact us within 24 hours of delivery, so we can find a solution for you.

The order should be refused. Please, see our shipping policy: https://www.ckitchen.com/resources/shipping-policy.html

Yes, if you wish to return an item that is not damaged which you ordered by mistake or no longer want, you will be responsible for the cost of shipping it back to the manufacturer. If your return is approved, a restocking fee will be deducted from the refund. The restocking fee varies by brand.

It is possible to exchange most items. However, special and custom orders may not be exchangable. Please contact us for assistance.

It is possible to return most items. However, special and custom orders may not be returnable. Please contact us for assistance.

If applicable the residential fee is $50

Yes, all off-site links have been verified and checked for any security concerns before being posted on the CKitchen website. CKitchen values your safety and security and aims to provide a secure shopping experience to our customers. We use the most secure SSL technology to ensure there are no threats to customer privacy and security.

No, CKitchen does not share customer information with any company. We have a very strict policy regarding customer information and take privacy very seriously. With CKitchen, you can rest easy when it comes to personal information on our website.

CKitchen owns the customer information on the website entirely and does not share it with any third party. We only utilize customer information to:
Process orders
Offer a personalized shopping experience for customers that have registered with us
Send email newsletters and promotional content with several specials and other useful information
Assess site traffic and improve the usability of the website

CKitchen uses cookies to identify each customer. A cookie is a small text file that is stored on your hard drive and collects information based on web pages you visit. They do not divulge any personal information about you and are only used as an identifier. Cookies allow us to keep track of your activities on our website such as:
What you add to your cart
Your purchases
When you last logged in
Therefore, to shop on our website, you must have cookies enabled.
To know how to enable cookies, click on the link below as per your browser type and follow the instructions given.
Google Chrome
Mozilla Firefox
Safari
Microsoft Edge

CKitchen values your privacy and security above all else. We take security very seriously and employ only the most cutting-edge methods to keep your information safe. Empowered by SSL, CKitchen guarantees both privacy and security when you shop using our portal. The lock icon beside our website’s URL and ‘HTTPS’ in the address bar instead of ‘HTTP’ indicates the active status of SSL on our website.

CKitchen cannot not guarantee modifications or additions to your order. However, please reach out to us at your earliest convenience and we will attempt to assist you.

Contact CKitchen support at the earliest if you wish to cancel your order. Orders that are in production or have shipped cannot be canceled. Fees may apply.

CKitchen can only offer product installations if they’re provided by the equipment manufacturer.

Yes, we have a design and projects team which can be contacted by calling our 800-555-0666. Listen for the prompt for our design team.

We are an online company.

To track your order’s status:
Select at the ‘Account & Orders’ dropdown menu on the top right corner of the CKitchen homepage.
Click on ‘Orders’ to access your orders with us.
You can then click on the order from the list to track its status. Or contact customer service for assistance.

It depends on an item and it's availability. All orders are shipped via common carriers and delivery dates are subject to change. To know more about our shipping policies visit https://www.ckitchen.com/resources/shipping-policy.html

CKitchen will send order updates to your registered email address. You can also access the ‘Orders’ section of your account by clicking on orders under the ‘Account & Orders’ dropdown menu on the CKitchen homepage to track your order status. Also, if you require a 24-hour notice before delivery, fees may apply, please let us know by informing our customer service representatives after placing your order.

To know whether an item is in stock:
Visit the item’s page on the CKitchen website.
Navigate to the ‘Check Availability’ button on the right-hand side of the page and click on it.
A new window will open requesting you to enter the relevant information.
Click on ‘Submit’ and our representative will get back to you at the earliest to let you know about product availability.

If you think you’ve received an incorrect order, please reach out to our customer service representatives at the earliest. Take a picture of the product you received and email it to customer service. Please maintain the product in its original condition and in an unused state within its original packaging.

If you have ordered multiple items, they may arrive in different shipments based on their availability. You can stay updated about all your orders by tracking your orders’ status. To do so, access the ‘Orders’ section of your account by clicking on orders under the ‘Account & Orders’ dropdown menu on the CKitchen homepage.

When you are on the product page and selected an item you would like to purchase, just click the "Buy Now" button, then select the options you need, the warranty and the product will automatically be added to your shopping cart.

There are several ways to find the product you are interested in: 1. Perhaps you have a link to the page of the product you are interested in, then simply pasting it into the browser line and clicking on it will immediately take you to the page of the product you need. 2. If you know the type of product, brand, any parameters, then you can specify them in our Search system, which is located just below the My account login icon, as a result you will receive a list of products respectively. your request. 3. Use our convenient navigation system. Select the section you are interested in, for example Restaurant Equipment, then select the equipment you are interested in, for example Ice machines, select its type, for example Undercounter Ice makers, and then, on the page that opens, on the left, you will see a set of filters (brand, type of ice (only for ice machines), dimensions, performance, supply voltage, etc.), by setting the necessary filtering parameters, our store will show you the available products, among which you can make a choice for purchase.

The manufacturers offer standard warranties. We offer additional warranties at check-out for an additional cost.

Delivery times are provided as an estimate by the manufacturers. We will provide you with an approximate ship date as well as tracking when its made available to us.
Expedited shipping is available on orders that can ship via UPS or Fedex ground. If you are interested please let us know so we can get those additional costs for you.

Free freight shipments are available on certain brands. Free freight is limited to commercial addresses and doesn't include liftgate or inside delivery.


Residential Delivery: Residential delivery is the option for deliveries to residential addresses at an additional $50 shipping charge.

Additional Tips: On the day of the delivery please do not sign the delivery receipt without fully inspecting both the inside and the outside of the packaging. If there's any damage we recommend refusing the delivery.
DO NOT sign for damaged products.
Record unusual signs on the packaging, if any.
Check for damage and take a picture.
Mark the product 'possible concealed damage, subject to further inspection' if you accept the product but are suspicious of potential damage. Please note that you must indicate that you require a liftgate prior to placing the order. If you requested liftgate and on the date of the delivery it is not provided, please, let us know, so that we can reimburse you.

For more detailed information on our shipping policies, visit https://www.ckitchen.com/resources/shipping-policy.html

You can reach out to us by sending us an email at info@ckitchen.com and get in touch with our customer solutions department. You may also contact us at 1 (800) 555-0666 or have a live chat with our customer service agent using our website.

Once a leasing option is selected as payment method, the leasing company will discuss financing terms and rates of interest.

Here are the steps to follow if you’re utilizing the financing option:

Add all items to the cart
Proceed to the billing method using the prompts
Select the financing option as your mode of payment
The leasing company will reach out to you for the completion of the application.
You will be notified whether you have been approved and the approved amount

To pay by check, ACH, or wire transfer, your order amount must be over $500. Here’s how you can proceed if your preferred payment method is via check:

Add all items to the cart
Proceed to the billing method using the prompts
Select the ‘Check (by mail)’ option to pay by check
Your order will then be placed on hold
You will receive an email from CKitchen with an invoice and the details about where to send the payment
Avoid sending the payment before placing your order
Orders will be processed after payments have cleared
While certified checks do not come with holding periods, personal checks are held for 7 days after they’re processed while they clear

If your chosen payment method is a wire transfer, you should:

Add all items to the cart
Proceed to the billing method using the prompts
Select the ‘Wire transfer’ option to pay by wire transfer
Your order will then be placed on hold
You will receive an email from CKitchen with the details about where to send the payment and an invoice
Make the payment using your wire transfer service
Orders will be processed after payments have cleared
CKitchen will take a minimum of one day to process a wire transfer payment

CKitchen does accept purchase orders. We do offer the Net 30 payment option through a third-party firm. To apply for Net 30 orders it must be a minimum amount of $1000 and shipped to a commercial business address. To select this payment method, you can proceed to the payment section of your order and click on ‘Net 30’ from the listed options. Please get in touch with your sales representative to learn more about the Net 30 payment terms.

CKitchen does not accept orders over the phone and by fax. Customers must place all orders using our secure website.

We accept:
All Visa, MasterCard, American Express, and Discover Network credit cards
PayPal Credit
PayPal Express
Wire transfers
Lease
Checks
Net 30
Cryptocurrencies (BTC, BCH, DOGE, ETH, LTC, DAI)

CKitchen provides financing for kitchen equipment through a third-party provider. If you want more information on financing options, get in touch with our team at <info@ckitchen.com> for further details.

Yes. CKitchen accepts most prepaid credit cards registered to a valid billing address. However, only a single credit card can be used to process an order.

CKitchen does not offer product samples. We recommend our customers to purchase items in smaller pack sizes, subject to availability, instead of making a bulk order. Occasionally, our partnering manufacturers may send samples of selected products. However, they are only available to commercial customers. You may contact our Sales department to check if a sample request can be sent to the manufacturer for the item(s) you are interested in purchasing.

No, we do not sell used or second-hand equipment. Please visit the outlet page, where we've listed a number of discounted appliances. You can also view our scratch and dent inventory and learn more about our outlet policies.

CKitchen's staff can provide you with detailed quotes and estimates on all your commercial cooking requirements. We offer quotes for bulk purchases that are suited to your specific needs. After you fill out our request form, our experts will connect with you to give you a detailed estimate that suits your aspirations for your restaurant.
Here’s how you can do it:
Choose the equipment you would like to receive a quote for and click on Add to Quote.
If you have not registered or did not sign in, proceed with the Register or Sign In option.
Then, click on the Submit Quote Request button.
You will be given a quote request number.
You can use this number to track your request via email or phone.

To address stock queries, you can call CKitchen at the provided contact number on our website to get in touch with us during regular business hours.
Alternately, you can also fill in our query form. We will get in touch with you shortly after to address your query. To access the form:

Click on the ‘Contact Us’ option in the footer of our homepage, www.ckitchen.com.
Enter the required details and click "Submit".
We will be sure to get in touch with you regarding your query.

You can also use the details on this page to call us directly.

All prices are listed in US dollars ($/USD) on our website. If you’re placing an order outside the US, the price of an order will be converted to your country’s local currency on the credit card statement. Please note that the exchange rate is locked only when the order ships, and not when the order is placed. Your credit card provider might also levy a currency conversion charge on the transaction. Get in touch with your bank for more information.

To know whether an item is in stock:
Visit the item’s page on the CKitchen website.
Navigate to the ‘Check Availability’ button on the right-hand side of the page and click on it.
A new window will open requesting you to enter the relevant information.
Click on ‘Submit’ and our representative will get back to you at the earliest to let you know about product availability.

CKitchen can only offer product installations if they’re provided by the equipment manufacturer.

To edit your account information:

Log in to your CKitchen account from the homepage.
Navigate to the 'Account & Orders' dropdown menu on the top right corner of the homepage.
Click on 'Account' to access account information.
The various sections of your account's details can be found on the left-hand side of the page.
You can find several details like your shipping addresses, orders, reviews, tickets, shopping carts, wallet activity wishlists, reviews, tax-exempt statuses, and your browsing history.
You can update relevant information in each of these sections and save them for future use.

To register an account on CKitchen:

Visit www.ckitchen.com and click on 'Log in' at the top right corner.
Click on 'Create Account' in the bottom right corner to create a new account.
Enter the details required and click on 'Create Account'.
Verify your email address by clicking on the link sent by CKitchen.

Your CKitchen account allows you to do the following:
Review our orders and check their statuses,
Track your reward points,
Change your personal address information,
Review and edit wishlist,
View saved shopping cart,
Track complaint tickets
Access product browsing history.
Add your reviews to purchased products
Access your account by clicking on the 'Accounts & Orders' dropdown menu at the top right corner of the homepage, followed by clicking on 'Account' under the dropdown menu. You must be a registered user to access your account on the CKitchen portal.

While it isn't mandatory to register on the CKitchen portal to purchase products, your CKitchen account grants you access to a number of benefits. You can track orders, check your browsing history to reorder products, and add products to a wishlist to save them for later. You can also upload tax forms for tax exemptions and write reviews for purchased products. By registering, you also get access to exclusive CKitchen benefits and promotional offers sent via email, allowing you to access the best deals for products listed on our website.

To reset your CKitchen account password:
Click on 'Log In' from the top right corner of the homepage.
Click on 'I forgot my password' in the bottom left corner of the login portal.
Enter your registered email address and click on the 'Send reset link' button.
Reset your password using the link sent to your registered email address.

To get to the Cart, just click on the Cart icon, which is located in the upper right corner, next to the icon for going to your Personal Account (My account)

In order to manage the quantity of the item you want to buy, or remove it from the shopping cart, just do the following:
- go to the cart,
- the Quantity field, which is located opposite the product’s name, specify the desired Quantity.
- to remove an item from the Shopping Cart, just click on the “X” icon, which is located right after the price of the item.

Please call us at 800-555-0666 and select Sales

Request a quote on our website or contact us at 800-555-0666

In order to manage the quantity of the item you want to buy, or remove it from the shopping cart, just do the following:
- go to the cart,
- the Quantity field, which is located opposite the product’s name, specify the desired Quantity.
- to remove an item from the Shopping Cart, just click on the “X” icon, which is located right after the price of the item.