Dining & Customer Experience

Why Wine Connoisseurs Choose Hot Water Sanitizing

Why Wine Connoisseurs Choose Hot Water Sanitizing

To understand why hot sanitizing is the way to go, you first need to know about the composition of wines as well as the glasses themselves!






Glassware - Effects of Perception

Glassware - Effects of Perception

Image is everything, and the perception of your restaurant is based off of more than just the menu items you offer. The way a meal is presented can actually overshadow the quality of the meal itself. In fact, we’d argue that there’s more that influences the quality of a meal other than simply how the meal tastes! The type of dishware and glassware you use should reflect your restaurant’s theme and/or atmosphere. Glassware is an aspect of restaurant marketing that can be easily overlooked. The effects of the glassware you choose for your restaurant can influence customers’ overall perceptions.






The Importance of Customer Satisfaction

The Importance of Customer Satisfaction

With customer reviews and ratings easily available for potential patrons to see, it pays to keep your customers satisfied and your employees trained on the importance of customer satisfaction!

Dinner is Served! Necessary Serving Equipment for Your Restaurant

Dinner is Served! Necessary Serving Equipment for Your Restaurant

It is clear that back-of-house preparation, cooking, and storing equipment is crucial to keep a restaurant up and running smoothly. Similarly, front-of-house serving equipment is equally as important to run a successful restaurant. Commercial serving equipment includes pieces such as serving spoons, serving trays, and serving bowls, each consisting of a variety of sizes, shapes, materials, and purposes.

Improving Customer Service

Improving Customer Service

Is your customer service better today than it was yesterday? If not, here are some tips to improving customer satisfaction through quality service.

Pleasing the "Demand Generation"

Pleasing the "Demand Generation"

Millenials, also known as the ‘Demand Generation’, have grown up on a foodservice style focused on DIY and customization. Let’s have a look at what some of the popular chains are delving into to cater to this DIY demand.

Customer Responsibilities

Customer Responsibilities

Customer service should play a major role in any restaurant, but when does one draw the line at accepting responsibility and forfeiting it to the party who may actually be responsible? 

Snub Smoking in the Workplace

Snub Smoking in the Workplace

The food and hospitality industry is the second-highest occupation hampered by smoking. Helping yourself or your employees to kick the habit can improve the overall quality of your restaurant and the industry as a whole.







Condiment Stations

Condiment Stations

Condiment stations may seem like an afterthought for many, but the fact of the matter is that they can leave a lasting impression on your customers while nicking away at your restaurant’s resources.






Self Expression and Modern Dining

Self Expression and Modern Dining

What once was a source of necessity, food has now evolved to becoming much more. Indeed, we take pride in our meals (as one can clearly see with Instagram photos of their soon-to-be-consumed items), and people are willing to pay top dollar for a meal that ‘tells a story’ (cage-free eggs, free-range chicken, etc).

Top Restaurant Complaints

Top Restaurant Complaints

We’ve all had that customer that seems to gripe about everything, but many customers who may sit in silence could actually also have some issues with your restaurant as well. While you may think that this isn’t necessarily of concern when these issues aren’t brought up within your own four walls, the fact of the matter is that those complaints may result in less loyalty, return patronage, and even some social media blunders down the road. So what are some of the most common complaints that customers have about restaurants?

Beef Up Your Bussing Station

Beef Up Your Bussing Station

In order to ensure that your bussers have all that they need to do their job, you’ll want to beef up your bussing stations and prepare your bussers for busy rush hours. First, there are a few essential steps for bussers to making sure that they’re performing at their best!



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