Satisfied guests are what keep your restaurant in business! While hospitality entails that you cater to your guests, there are in fact limitations that should be considered. Learning where to draw the line when it comes to hospitality and sacrifice is key to keeping your customers happy while keeping true to yourself and your restaurant.
The hospitality industry is rather broad, considering it includes nearly any brand that caters to the needs of their customers. What makes this niche different from typical customer service, however, is the fact that it caters to more leisurely needs rather than the everyday needs of customers.